Patient Bill of Rights
At Apria Healthcare, we believe that our patients have rights and responsibilities and we are committed to ensuring that we care for people respectfully, safely, and in a quality manner.
As a patient of Apria Healthcare, you have the right to, which includes but is not limited to, the following:
- Be given information about your rights for receiving homecare services.
- Receive a timely response from Apria Healthcare regarding your request for homecare services.
- Be given information about Apria Healthcare policies, procedures, and charges for services.
- Choose your homecare providers.
- Be given appropriate and professional quality homecare services without discrimination against your race, color, creed, religion, sex, national origin, sexual orientation, disability, or age.
- Be treated with courtesy and respect by all who provide homecare services to you.
- Be free from physical and mental abuse and/or neglect.
- Be given proper identification by name and title of everyone who provides homecare services to you.
- Be given the necessary information regarding treatment and choices concerning rental or purchase options for durable medical equipment, so you will be able to give informed consent for your service prior to the start of any service.
- Be given complete and current information concerning your diagnosis, treatment, alternatives, risks and prognosis as required by your physician's legal duty to disclose in terms and language you can reasonably be expected to understand.
- A plan of service that will be developed to meet your unique service needs.
- Participate in the development of your plan of care/service.
- Be given an assessment and update of your developed plan of care/service.
- Be given data privacy and confidentiality.
- Review your clinical record at your request.
- Be given information regarding anticipated transfer of your homecare service to another healthcare facility and/or termination of homecare service to you.
- Voice grievance with and/or suggest a change in homecare services and/or staff without being threatened, restrained and discriminated against.
- Refuse treatment within the confines of the law.
- Be given information concerning the consequences of refusing treatment.
- Have an advance directive for medical care, such as a living will or the designation of a surrogate decision maker, respected to the extent provided by the law.
- Participate in the consideration of ethical issues that arise in your care.
We are committed to providing you with quality service that meets your homecare needs and exceeds your expectations. If you have a complaint or suggestion about products, equipment, or services provided by Apria Healthcare, Coram Specialty Infusion Services, Star Medical Rx, or any other operating division of Apria Healthcare, please contact your local branch manager. If your local branch is not able to resolve your concern satisfactorily, please contact us by e-mail at patient_satisfaction@Apria.com, or call 1-800-APRIA-88 (1-800-277-4288) and ask for Apria’s Patient Relations Department.